Privacy Policy

Last Updated: April 2026

At Wanna, we are firmly committed to protecting your privacy and the security of your personal data. This comprehensive policy explains how we collect, use, store, protect, and share your personal information when you use our mobile application, website, or any of our digital services. By using our services, you agree to the practices described in this policy.

1. Information We Collect

We collect information you provide directly when creating an account or using our services, including:

1.1 Information You Provide Directly

• Registration Data: Full name, mobile phone number, email address, and password.
• Identity Data: National ID or residence permit number (optional for verification).
• Business Data: Workshop or business name, website, and bio (for service providers).
• Financial Data: Bank name, IBAN, and account holder name (for withdrawals).
• Profile Picture: An optional image uploaded to identify your account.

1.2 Information Collected Automatically

• Location Data: To identify nearby service providers and facilitate delivery and towing services.
• Device Data: Device type, operating system, app version, and unique device identifiers.
• Usage Data: Pages visited, actions taken, and session duration.
• Order Data: Service request details, offers submitted, and conversations with providers.

2. How We Use Your Information

We use your data for the following purposes:

• Creating and managing your personal account and verifying your identity.
• Providing car maintenance services and facilitating communication between clients and providers.
• Processing payments and financial transactions securely.
• Sending notifications related to your orders and service updates.
• Improving user experience and developing the platform based on usage patterns.
• Ensuring platform security and detecting fraud or suspicious activities.
• Complying with legal and regulatory requirements in the Kingdom of Saudi Arabia.
• Sending promotional offers and updates (you can opt out at any time).

3. Data Protection

We are legally required to maintain the privacy and security of your personal information. We implement the following measures:

• Encryption: We use advanced encryption technologies (TLS/SSL) to protect data during transmission and storage.
• Secure Storage: Data is stored on secure cloud servers with strict access controls.
• Multi-Factor Authentication: OTP verification system to secure login processes.
• Continuous Monitoring: 24/7 monitoring to detect suspicious activity or intrusion attempts.
• Breach Notification: We will notify you immediately if any security breach occurs that may affect the privacy or security of your information.

4. Cookies & Tracking Technologies

We use cookies and similar technologies for the following purposes:

• Enhancing your browsing experience and remembering your preferences.
• Analyzing website usage to improve performance.
• Delivering personalized content based on your interests.
• Measuring the effectiveness of marketing campaigns.

You can manage cookie preferences through your browser settings or through our cookie banner on the website.

5. Sharing Data with Third Parties

We never sell your personal data. We may share your data only in the following cases:

• Service Providers: Sharing necessary information (such as order details and location) with service providers to fulfill requests.
• Payment Gateways: Sharing financial data with approved payment partners to process transactions.
• Legal Requirements: Responding to court orders, government requests, or any applicable legal requirements.
• Rights Protection: When necessary to protect the rights and safety of users or the platform.
• Technical Service Providers: With technology partners who help us operate the platform (such as hosting and analytics services).

6. Your Rights

Under Saudi Arabia's personal data protection regulations, you have the right to:

• Access: Request a copy of your personal data held by us.
• Rectification: Request correction or update of inaccurate data.
• Erasure: Request deletion of your personal data from our systems.
• Objection: Object to processing of your data for direct marketing purposes.
• Portability: Request your data in a machine-readable electronic format.

7. Account & Data Deletion

You can permanently delete your account through the app settings or by contacting us via email. Upon deletion request:

• Your account will be deactivated immediately and access will be revoked.
• Your personal data will be completely deleted within 30 days of the request.
• We may retain some aggregated (non-identifying) data for statistical purposes.
• Data required by law to be retained will be kept for the legally specified period.

8. Children's Privacy

Our services are not directed to children under the age of 18. We do not knowingly collect personal data from children. If we learn that we have collected data from a child under 18, we will take immediate steps to delete that information.

9. Data Retention

We retain your personal data as long as your account is active or as needed to provide services. After account deletion or cancellation, we retain data in accordance with legal and regulatory requirements, typically not exceeding 5 years.

10. Changes to This Privacy Policy

We reserve the right to modify this policy at any time. You will be notified of material changes through an in-app notification or via email. Your continued use of the service after changes are published constitutes your acceptance of those changes.

11. Governing Law

This Privacy Policy is governed by the laws and regulations of the Kingdom of Saudi Arabia, including the Personal Data Protection Law. Any dispute arising from the interpretation or application of this policy shall be subject to the jurisdiction of the competent courts in Saudi Arabia.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, contact us:

• Email: customswanna@gmail.com
• In-app: Support section in Settings